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If you are unable to register (unlock) your software, please locate the error message below and follow the corresponding solution.

1) "Your Registration ID is invalid, please try again."

Try pasting the code into the text box to avoid typing errors. When you copy and paste the Registration ID, please make sure that there are no spaces before or after the Registration ID.

2) "Registration ID not available online."

It's possible that your computer is behind a firewall or it may be using a proxy server. Either of these could prevent your computer from accessing our server. You will need an offline Activation Code to register.  With an  Activation Code you can unlock the software without an internet connection.  Use the following link to obtain an Activation Code:

http://www.lgsoftwareinnovations.com/register.asp

3) "Your application has already been registered on another computer."

If you wish to install the software on more than one computer, you must purchase additional licenses. If you wish to install the software on a different computer, please email customer support and provide the "User ID" (shown on the Registration window - press F2 to open the window) of the new computer.  We will deactivate the registration for the old computer and activate the license for the new computer on our registration server. You may contact customer support using the following link: support@lgsoftwareinnovations.com

4) "Wrong Activation Code."

Try pasting the code into the text box to avoid typing errors. When you copy and paste the Activation Code, please make sure that there are no spaces before or after the Registration ID.

5) Any other error message: Please contact us by email support@lgsoftwareinnovations.com and provide us the exact error message as well as your Registration ID and User ID.